BMF Limited, trading as stovesaver.co.uk, is committed to ensuring your satisfaction. Below is our returns policy for goods and services purchased through our online store. For further assistance, contact us at info@stovesaver.co.uk or BMF Limited, 248 Meanwood Road, Leeds LS7 2HZ.

1. Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. You may inspect the item as you would in a shop, but it must remain undamaged for a refund.
2. Non-Returnable Goods: Perishable goods (e.g., fuel, logs, lip glue), hazardous materials, or flammable liquids/gases cannot be returned once delivered and accepted, as per the Consumer Contracts Regulations. Lip glue, Sealants, Mortar and Plaster is considered a sealed health/hygiene product and is non-returnable if unsealed.
3. Non-Returnable Services: Services that begin immediately (e.g., downloadable software) or gift cards/gift wrapping are non-returnable once started, provided you gave express consent at purchase to waive your cancellation rights, as per the Consumer Contracts Regulations.
4. Cooling-Off Period: Under the Consumer Contracts Regulations, you have 14 days from the day after delivery to change your mind and return stock items (non-custom or special order) for a full refund of the purchase price and original postage costs. You are responsible for the cost of returning the item to us. Email info@stovesaver.co.uk to request a returns note and notify us of your intent to return.
5. Faulty or Misdescribed Goods: If an item is faulty or not as described, you may be entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. Contact us at info@stovesaver.co.uk to discuss your options before requesting a refund.
6. Return Process: For physical products, email info@stovesaver.co.uk to arrange a return and obtain a returns note. Return items to:  BMF Limited, 248 Meanwood Road, Leeds LS7 2HZ unless to another depot which will be confirmed upon your request. For non-physical products (e.g., services), contact us for further guidance. Returns must be sent within 14 days of notifying us.
7. Refund Processing: Once we receive and inspect your return, we’ll notify you if the refund is approved. Approved refunds will be processed within 14 days to your original payment method.
8. Refund Delays: If you haven’t received an approved refund, check your bank or card statement, then contact your bank, as processing times vary. If the issue persists, email us at info@stovesaver.co.uk.
9. Discount Vouchers: If you used a discount voucher, we will refund the amount you paid, not the item’s list price.
10. Sale Items: Sale items are eligible for a refund under the same conditions as full-price items, provided they are unused, in original packaging, and returned within 14 days, as per the Consumer Contracts Regulations.
11. Package or Bundle Returns: If you purchase a package or bundle of items, individual items cannot be returned separately if leftover. The entire package must be returned together, unused and in its original packaging, to be eligible for a refund. This does not affect your statutory rights for faulty or misdescribed items.